How to make a Claim
As your insurance adviser, we coordinate all claims on your behalf.
We believe the true test of insurance is at claim time, and providing fast and efficient claims service and advice is the most important role we provide.
As such, our clients have access to a free 24/7 Emergency Claims Assist hotline to ensure they have someone to help, whenever that may be.
24/7 EMERGENCY CLAIMS ASSIST HOTLINE: 1300 831 094
*Please ensure you have your policy number when contacting the Hotline.
In the event of a claim, we will:
Provide you with the insurers claim form if needed
Arrange for the loss assessor to be appointed if applicable
Advise on the completion of the claim form
Provide advice to ensure you have received your full entitlements
WHAT TO DO:
Notification of claims
All losses or incidents which may result in a should be reported as soon as practicable.
As a guide, we will generally require the following information to assist with lodging and managing your claim:
Description of incident including Date and Time
Location where incident occurred
Estimate of loss
Action being taken to minimise loss
Loss minimisation
Action should be immediately taken to protect property from further damage; however no action should be taken to repair damage until instructed by us, or the Insurer.
Please contact the Emergency Claims Assist hotline for assistance: 1300 831 094
Notify us of a Claim